Welcome to My Account!

Memphis Light, Gas and Water (MLGW) Privacy Policy

Effective 11/19/2024

We respect your privacy. In utilizing MLGW My Account you may provide Memphis Light, Gas and Water personal information. Such information only will be used in the manner herein described. Memphis Light, Gas and Water will not sell a user's personal information to third parties for any purpose.

 

Information We Collect

  • We may collect personal information that can identify you, such as your name, email address, or contact details, when you provide it to us directly, such as when creating an account or contacting us for support.
  • We collect information about your interactions with our app, including the features you use, app crashes, and performance metrics. This data helps us improve our app and user experience.
  • Our app may collect information about the device you are using, such as device model, operating system, unique device identifiers, and mobile network information.
  • With your permission, we may collect location data to enhance certain features of our app. You can control your location settings through your device settings.

 

How We Use Information

We use the information collected to:

  • Provide and personalize our services.
  • Improve our app's performance and troubleshoot technical issues.
  • Analyze usage trends to better understand our users' needs.
  • Communicate with you, including sending updates and notifications (if you have opted in).
  • Ensure the security of our app and prevent fraud or abuse.

 

How We Share Information

We do not sell your personal information to third parties. We may share information in the following circumstances:

  • Service Providers: We may share data with third-party service providers who assist us in operating our app or providing services on our behalf (e.g., analytics, crash reporting).
  • Legal Compliance: We may disclose your information to comply with a legal obligation, protect our rights, or respond to valid legal requests, such as subpoenas or court orders.

 

Data Storage and Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

 

User Rights and Choices

You have the following rights regarding your data:

  • Access: You may request a copy of your data that we hold.
  • Correction: You can request corrections to your data.
  • Deletion: You may request that we delete your data, subject to any legal obligations we may have to retain certain data.
  • Opt-Out: You can opt out of receiving promotional communications from us through your account settings or by following the unsubscribe link in our emails.

 

Children's Privacy

Our app is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

 

Linked Websites

Our websites may provide links to other websites that we do not own or operate ("Linked Web Sites"). You may have the ability to visit such Linked Web Sites. Please be aware that when you leave our web Sites and visit Linked Web Sites, we are not responsible for the privacy practices or the content of those Linked Web Sites. The privacy statements, policies and other terms contained on the Linked Web Sites apply.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this policy. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.